SKYDECK

Privacy Policy

SKYDECK Hotel & Resorts Private Limited

Luxury Hospitality | Fine Dining | Event Spaces

Since 2010

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INTRODUCTION

This Privacy Policy describes the policies and procedures of SKYDECK Hotel & Resorts Private Limited (hereinafter referred to as "SKYDECK", "Hotel", "we", "our", or "us") regarding the collection, use, and disclosure of your information on our website, mobile applications, and during your stay at our properties (collectively, the "Services").

This Privacy Policy forms part of and is subject to our Terms and Conditions. By accessing or using our Services, you consent to the collection, storage, transfer, and use of your information as described herein.

SCOPE OF PRIVACY POLICY

This Privacy Policy governs the treatment of personally identifiable information ("Personal Information") collected when you make reservations, stay at our hotel, use our facilities, or interact with our digital platforms.

This Policy does not apply to third-party websites, applications, or services that we do not own or control ("Third-Party Services").

HOW WE USE CUSTOMER DATA

At SKYDECK Hotel, we collect and use customer data to provide exceptional hospitality services, personalize your experience, and ensure seamless operations. Below is a summary of how we use different types of customer data:

Data Type What We Collect How We Use It Legal Basis
Name & Contact Info Full name, email, phone number, address Reservation confirmation, communication, billing, personalization Contract fulfillment, Legitimate interest
Stay Details Check-in/out dates, room preferences, special requests Room assignment, service preparation, experience customization Contract fulfillment
Payment Information Credit/debit card details, billing address (processed securely) Reservation guarantee, payment processing, incidentals Contract fulfillment, Legal obligation
Identification Passport/ID details (where required by law) Legal compliance, security verification Legal obligation
Preferences & Special Requests Room type, amenities, dietary restrictions, celebrations Service personalization, special arrangements Consent, Legitimate interest
Usage Data Website/app interactions, service usage patterns Service improvement, marketing optimization Legitimate interest

SPECIFIC DATA USAGE DETAILS

Name, Phone, Email & Address

We use your contact information to:

  • Confirm reservations and send pre-arrival information
  • Communicate about your stay, changes, or emergencies
  • Process billing and send receipts
  • Personalize your experience (welcome amenities, room preferences)
  • Send post-stay feedback requests and special offers (with consent)
  • Maintain guest history for future stays and preferences

Payment Information

Important: We do not store complete payment card details on our systems.

Payment information is securely transmitted to PCI-DSS compliant payment processors. We only retain:

  • Last 4 digits of card number for verification
  • Card type and expiration month/year
  • Billing address for fraud prevention

This information is used solely for transaction processing, incidentals during your stay, and to comply with financial regulations.

Hotel-Specific Data Usage

As a luxury hotel, we also collect and use:

  • Arrival/Departure Information: For room preparation, transportation, and scheduling
  • Special Occasions: To celebrate birthdays, anniversaries, or other milestones
  • Dining Preferences: For restaurant reservations and dietary accommodations
  • Service Interactions: To remember preferences for future stays
  • Safety & Security: CCTV in public areas, key card access logs for guest safety

DATA RETENTION & SECURITY

Retention Periods

  • Reservation data: 7 years (for financial and legal compliance)
  • Guest preferences: Until you request deletion or 5 years of inactivity
  • Payment information: Only retained as required by payment processors
  • CCTV footage: 30 days (unless required for investigation)
Security Measures: We employ industry-standard encryption, access controls, and regular security audits to protect your data. All staff are trained in data protection principles.

YOUR RIGHTS & CHOICES

As our valued guest, you have the right to:

  • Access your personal data we hold
  • Correct inaccurate or incomplete information
  • Request deletion of your data (subject to legal requirements)
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request data portability

How to Exercise Your Rights

To manage your preferences or exercise your rights:

  • Update your profile through our guest portal
  • Use unsubscribe links in our marketing emails
  • Contact our Data Protection Officer at dpo@skydeckhotel.com
  • Speak with the front desk during your stay

THIRD-PARTY SHARING

We only share your data with trusted third parties when necessary:

  • Travel Agencies & Booking Platforms: To manage reservations
  • Payment Processors: For secure transaction handling
  • Local Service Providers: For transportation, tours, or special requests
  • Legal Authorities: When required by law or for safety
  • Corporate Events: With event organizers for group bookings

All third parties are contractually obligated to protect your data and use it only for specified purposes.

INTERNATIONAL GUESTS

For our international guests, we comply with:

  • GDPR: For guests from the European Union
  • CCPA: For guests from California, USA
  • Local Regulations: In all jurisdictions where we operate

When you provide data to us, you consent to its transfer to and processing in our primary operations location, with appropriate safeguards in place.

CONTACT US

For privacy-related inquiries or to exercise your rights, please contact:

Data Protection Officer

Email: dpo@skydeckhotel.com

Phone: +1 (888) 555-SKYDECK

Website: www.skydeckhotel.com

SKYDECK Hotel & Resorts Private Limited

123 Luxury Avenue, Hospitality District

New York, NY 10001, United States

2024 SKYDECK Hotel & Resorts Private Limited. All Rights Reserved.

Last Updated: June 15, 2024